Frequently Asked Questions

That's your call! But if you love convenience, efficiency, and simplicity, we think that online accounting would be a really smart choice for your business.

Cloud accounting offers huge benefits for businesses looking to streamline their financial processes and improve overall efficiency. Here are a few of our favourites:

• Accessibility: You can access your financial data from anywhere with an internet connection.
• Automatic Updates: Our software is automatically updated so we always have the latest features and security patches without lifting a finger.
• Security: Robust security measures like data encryption, regular backups, and compliance with industry standards keep your financial information protected.
• Automation: Our tech stack streamlines repetitive tasks like invoicing, expense tracking, and reconciliation — saving time and improving accuracy.
• Greater Focus on Core Business Activities: When we're handling your accounting, bookkeeping, tax, and financials, you can spend more time actually running your business.

Our client portal allows us to manage financial data efficiently while maintaining a high level of security. With encryption, multi-factor authentication, and secure servers, our technology ensures your information is confidential and protected.

We find that digital communication like video calls, email, and our client portal creates strong relationships with our clients. We're able to gain a deep understanding of you and your business, and engage in ongoing communication that builds trust. At the end of the day, it's up to you and your personal preferences. If you feel more comfortable with in-person communication, then we might not be the right accounting firm for you. We'll still give you a virtual high five though!

We want you to make the best decision for you and your business. We're proud to deliver customized services, financial expertise, and a thorough understanding of the eCommerce industry. Most importantly, we don't just do your accounting — we offer a strategic, collaborative partnership so that you can reach your financial goals and see your business thrive.

We've been serving clients since 2014 and loving every minute.

We sure are. Net Accounting is registered with CPA Ontario. We have an experienced team of Chartered Professional Accountants, Bookkeepers, and tech experts.

Our Richmond Hill office at 600–95 Mural Street is our mailing address for when the CRA sends us hard copy mail. As a fully virtual firm, all client meetings take place online.

We offer comprehensive financial service plans customized for your business. There are no one-size-fits-all services here. Our plans can include:

• Bookkeeping: Payroll Processing, Accounts Receivable, Accounts Payable, Receipt Management, and Financial Reports.
• Tax: Sales Tax, Corporate Tax Filing Preparation, GST/HST Returns, CRA Correspondence, Tax Slips, and Tax Updates.
• CFO Advisory: In-depth Financial Analysis, Financial Strategy, Budgeting, Financial Health Check-ups, and Cash-Flow Forecasting.

We'd love to! While closely related, bookkeeping and accounting have distinct roles. Bookkeeping is focused on the day-to-day process of recording financial information — sales, purchases, receipts, and payments — with the goal of maintaining accurate, detailed, and systematic records. Accounting has a broader scope: it involves the interpretation, analysis, and summarization of that financial information to make informed, strategic decisions for your business.

If we had to choose one word, it'd be strategic. Tapping into our expertise and deep understanding of your business, we offer intentional insights and actionable advice designed to help you reach your specific financial goals.

Yes — we'll happily handle multi-currency transactions while keeping your financial reporting accurate and as simple as possible.

We're not scared of a little (or a lot of) paper! We work through all of your documents to get a clear picture of the overall process, and then create a streamlined, digital version. We'd be happy to talk through the specifics of your business on a Free Consultation.

Yes! AR/AP and bill pay services can be included in your customized plan, and are really helpful for streamlining your business operations.

Once in a while we do. But where we shine is in providing comprehensive cloud accounting support that meets all of your business needs — from bookkeeping, to tax, to financial strategy. We're happy to chat about your specific situation on a Free Consultation.

Hey, life happens! We use our systematic approach to get your finances organized, automated, and up-to-date so that you can cross that task off your to-do list, once and for all.

We start with a Free Consultation to gather information about your business, your accounting needs, and your goals. From here, we'll create customized plans that address your specific needs and present the options to you in a follow-up meeting. Once you decide to move forward, we'll send an official proposal for your review and e-signature. When your proposal is signed, we make sure you have access to and are comfortable with our cloud accounting platforms. We'll work closely with you to gather information, answer questions, and support you every step of the way — then get to work delivering your services.

We gather in-depth information about your business so that our plans meet your needs — sales channels, logistics, eCommerce platforms, and business size and background. Once we start working together, you'll receive a detailed checklist so that nothing is missed.

We use Dext to collect information from your bills and receipts, and our Client Portal for secure document exchange. We use QuickBooks Online to connect to your bank and credit card accounts.

Yes. With secure online platforms and ongoing communication, our virtual onboarding process is secure, simple, and efficient. We want to save you time right from the start.

We love the enthusiasm! In general, we'll be ready to get started within 1–2 weeks of proposal signing. We'll make sure to talk through timing with you before you begin.

Depending on your plan, we offer support over email, phone, or through our Client Portal within 24–48 hours.

The frequency of meetings and level of support depends on the plan you choose during onboarding. Most often, we meet with clients quarterly or monthly to ensure effective communication and service delivery. All meetings take place virtually.

Yes, because we believe continuity is key. Your team will vary depending on your needs, but will usually consist of a dedicated Bookkeeper, Accountant, and Principal.

Absolutely, as long as you're in North America and able to work with us digitally. We don't work with paper receipts on an ongoing basis, but instead set you up with online platforms to manage your paperwork. And you'll never be left wondering how to do it — our onboarding process makes working with us virtually a clear and smooth process.

You're our ideal client if you run an eCommerce business and want to see it thrive without constantly crunching numbers. You know that delegating work to trusted experts will allow you to spend more time in your zone of genius — and that feels exciting.

With experience, expertise, intentional technology, and a lot of passion, we help eCommerce businesses across North America succeed by simplifying their processes, taking the day-to-day work off their to-do list, and getting strategic about their finances. As a cloud-based accounting firm, we essentially operate as your accounting department — so you can leave the numbers to the pros while maintaining full transparency over your finances.

Using A2X, we integrate with Amazon, Shopify, BigCommerce, Etsy, and eBay. With specific eCommerce expertise, we offer seamless integration and a smooth client experience.

We love our tech stack! Here's what we use and what we use it for:

• QuickBooks Online: Bookkeeping
• Dext: Paperless financial information capturing
• Wagepoint: Payroll
• Client Portal: Secure document exchange
• A2X: eCommerce accounting
• Bill Pay Services: Accounts payable management

Yes, absolutely. We will guide you through the process and help you feel comfortable with each piece of technology you use.

We offer fixed monthly fees based on an annual subscription. These fees cover our deliverables, support, and technology. After the initial one-year commitment, you can continue to work with us on a month-to-month basis.

Yes, you can. We want to make sure that our work is aligned with your business as it changes and evolves, so please feel free to discuss the specifics of your plan at any time.

We charge a one-time onboarding fee. This allows us to dedicate the appropriate time and resources to your onboarding process so that it's as smooth as possible.

We ask for an initial one-year commitment so that the full cycle of work can be completed. However, we always want our clients to feel satisfied, so we encourage you to reach out with any concerns at any time.